SHIVANGI NARULA is committed to supporting its clients with a clear and fair cancellation policy for its Train the Trainers programs and services.
Cancellations
• Cancellations will be considered only if the request is made at least 7 days before the training start date.
• If your cancellation request is approved, you may reschedule your session once to a future training date, subject to availability.
• Once training materials have been shared or the training has commenced, cancellations will not be accepted.
Refunds
• No refunds will be issued once payment has been made for any program or service.
• In exceptional cases, at SHIVANGI NARULA’s sole discretion, a request to reschedule may be considered.
Rescheduling
• If you are unable to attend the scheduled session, you may request a one-time reschedule to a future training date. This request must be made at least 72 hours before the scheduled session.
• Rescheduling is subject to seat availability in future sessions.
Quality Concerns
• If you feel that the training delivered does not meet reasonable expectations, please contact our Customer Service Team.
• The team may offer alternative solutions, such as a complimentary reschedule, at their discretion.
Disclaimer
The above policy is determined solely at SHIVANGI NARULA’s discretion. Razorpay shall not be liable for any claims or issues arising from non-compliance with this policy by the merchant.